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Our Commitment to Privacy

Effective [03/16/03]

Red Letter 9 values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions. Red Letter 9 recognizes that it must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties.

This policy describes the personal information we collect about you, why we collect it, how we use it. Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, This email address is being protected from spambots. You need JavaScript enabled to view it. to contact Red Letter 9 Customer Service via email or write us at RedLetter9.com Customer Services, 2910 Kerry Forrest Parkway D4, Tallahassee, FL 32309.

If our information practices change in the future, we will let you know by posting the policy changes on our Web site or by communicating directly with you. We will notify you of any such change before we use your information in a manner not previously disclosed in our privacy policy. You will have the opportunity at that time to opt out of any new use of your information.

Privacy Questions

What kind of information does RedLetter9.com collect?

We collect information (such as your name, email address, mailing address, and phone and credit card numbers) that you provide when you place an order, save your information with us or participate in a contest, promotion or survey. We also maintain a record of your product interests and your purchases online. We may acquire customer names, email addresses and mailing addresses for select mailings from third parties.

How does RedLetter9.com use my information?

When you make an online purchase from RedLetter9.com, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order. In addition, you will be automatically signed up to receive email updates about our products, services, contests, and promotions.

When you save your information with RedLetter9.com, you will also be automatically signed up to receive email updates. If you participate in a contest or promotion (online or over the phone, or at one of our retail stores), you may choose to receive email updates about our products, services, contests, and promotions.

If at any time you would like us to remove you from our email or postal mailing lists, feel free to contact RedLetter9.com customer service via This email address is being protected from spambots. You need JavaScript enabled to view it.. Please be sure to include your email address, full name and password. Please note that it may up to six to eight weeks to remove your from our list.

From time to time, we may also send you emails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online or over the phone, we may also send you notices about our products, services, contests and promotions through postal mail.

To serve you better, we may combine information you give us online and in our stores as well as information about your product interests and purchases. In addition, we may combine information you provide with demographic information that is publicly available. We use this combined information to enhance and personalize your shopping experience with us, and to communicate with you by email or postal mail about our products, services, contests, and promotions that may be of interest to you. If you do not want us to use your information as described above, please contact RedLetter9.com customer service.

Does RedLetter9.com share my information with third parties?

RedLetter9.com does not share your information with any third parties.

How do I access my information? How do I change or delete my information?

To access your information online, sign in to redletter9.com using your e-mail address and password, and click "your account" in the top menu. Choose the appropriate section to review, edit, or delete your personal information. Please note that any requests to change the frequency that we send email updates to you may take up to six to eight weeks to be reflected in your account information at RedLetter9.com.

If at any time you would like us to remove you from our email or postal mailing lists or if you do not want us to use your information to enhance your shopping experience, feel free to contact RedLetter9.com customer service. Please be sure to include your email address, full name and password.

How do I remove my information from email, phone, and postal mailing lists?

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through email, postal mail or by phone, please let us know by sending us an email.Please note that such requests may take up to six to eight weeks to become effective. Please also note that when you make a purchase, we will send you emails to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.

How does Red Letter 9 protect children's privacy?

Like you, we at Red Letter 9 are concerned about the safety of children when they use the Internet. Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent.

If we become aware that a subscriber is under the age of 13 and has signed up without prior verifiable parental consent, we will remove his or her personally identifiable information from our files.

What are cookies? How does Red Letter 9 use cookies on its site?

A cookie is a small data file that Web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you've visited.

We use cookies in order to improve your shopping experience. When you visit RedLetter9.com, your cookie helps us keep track of your order as you shop at our site. If you have saved your information with us, your cookie allows us to recognize you when you return to our site and provides you with access to your account information. If you saved your information with or order from us, we also use cookies to monitor and maintain information about your use of our site. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our Web site in a manner that does not identify you. In either case, this information helps us serve you better by improving our site design, as well as our products, services, contests, and promotions.

We also use cookies to track and maintain the identity of the Web site you visited immediately prior to ours to further improve our site design and to fulfill contracts with our business partners. We do not otherwise track any information about your use of other Web sites.

You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our site. Nor will we be able to recognize you as a signed up user to allow you access to your account information.

For our customers using Internet Explorer 6.0

If you are shopping on RedLetter9.com using Internet Explorer 6.0 and are having difficulty accessing the site, please check your privacy settings in your browser and set them to "Medium". If you do not wish to change your privacy settings to "Medium" and you are currently using the "Medium High" or "High" settings, you may choose to override your current cookie handling practices for individual sites that you specify.

To enable cookies on your browser:

Microsoft Internet Explorer

IE 6.0 and 7.0 (IE 6: Windows 2000 and XP; IE 7: Windows XP)

  1. Select Tools > Internet Options.
  2. Select the Privacy tab.
  3. Ensure that the security level is set to Medium or Medium-Low.
  4. Click OK.
  5. Close and restart your browser.

IE 8.0 (Microsoft Windows XP, Vista, and 7)

  1. Select Tools > Internet Options.
  2. Under "Browsing History," click Delete.
  3. Check the checkboxes for Temporary Internet FilesCookies, and History.
  4. Click the OK button at the bottom of the "Internet Options" window.
  5. Close and restart your browser.

IE 9.0 (Microsoft Windows Vista and 7)

  1. Select Tools > Internet Options.
  2. Under "Browsing History," click Delete.
  3. Ensure that the checkboxes are checked for Temporary Internet Files and Cookies.
  4. Click Delete at the bottom of the window.
    Note: This is located to the left of the "Cancel" button, which is highlighted by default.
  5. Close and restart your browser.

Mozilla Firefox

Firefox 2.0 to 3.5 (Windows 2000, XP, and Vista, Mac OS X 10.4, 10.5, and 10.6)
Firefox 4.0 and newer (Windows 2000, XP, Vista, and 7, Mac OS X 10.5, 10.6, and 10.7)

  1. Choose the menu option for your computer:
    - PC: Select Tools > Options.
    - Mac: Select Firefox > Options.
  2. Select Privacy.
  3. Choose the option for your version of Firefox:
    - Older versions of Firefox: From "Firefox will" menu, select Use custom settings for history.
    - Newer versions of Firefox: Skip to the next step.
  4. Ensure that the Accept cookies from sites checkbox is checked.
  5. Ensure that no Yahoo! sites are listed under the "Exceptions" button.
  6. Click OK.
  7. Close and restart your browser.

Apple Safari

Safari 3: Windows XP and Vista, Mac OS X 10.4, 10.5, and 10.6
Safari 4 to 5: Windows XP, Vista, and 7, Mac OS X 10.6 and 10.7

  1. Choose the menu option for your computer:
    - PC: Select Tools (the gear icon) > Preferences.
    - Mac: Select Safari (the gear icon) > Preferences
  2. Select the Security tab.
  3. Select the cookies option, Always.
  4. Close the "Preferences" window.
  5. Close and restart your browser.

Google Chrome

All Versions: Windows XP, Vista, and 7, OS X 10.5, 10.6, and 10.7

  1. Select Tools (the 3 horizontal lines icon) > Settings.
    - The "Settings" page displays.
  2. Under "Privacy," select Content settings.
    - The "Content Settings" window displays.
  3. Under "Cookies," select Allow local data to be set.
  4. Click Done.
  5. Close and restart your browser.

What about links to other Web sites and services?

RedLetter9.com may contain links to other sites that are not under our control. These Web sites have their own policies regarding privacy, which you should review before visiting them. We have no responsibility for linked Web sites and provide these links solely for the convenience and information of our visitors.

If you have any questions about our privacy policy, you can contact Red Letter 9 customer service via This email address is being protected from spambots. You need JavaScript enabled to view it. or write us at RedLetter9.com Customer Services, 2910 Kerry Forrest Parkway D4, Tallahassee, FL 32309.

Credit Card Safety

Protecting the safety of your credit card information is important to us. 

What about my bank or credit card company?

Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards, as well.

Remember: If unauthorized use of your credit or debit card does occur, you must notify your card provider, in accordance with the agreement you have with the company.

How do I know my credit card information is secure?

To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."